Virgin Timber Resort Policies
Thank you for considering a stay with us, please read the following guidelines to help make your stay go more smoothly for everyone.
Check in time is 3 p.m.—9 p.m. If you are unsure how long it takes to get here or you have other reasons for arriving prior to 3 p.m. please don't. The resort is not open to guests until 3 p.m. We are busy preparing for your arrival so we can get all the noisy, dirty stuff accomplished on Saturday so we don't have to bother our guests with it during the week. If you are going to arrive after 9 p.m., please let us know and we can turn the lights on for you and leave you a note as to where your cabin is; you can then come and see us at 11 a.m. and we will take care of the check-in then.
Day guests: This seems to be a relatively new happening at the resort but as we get busier and have more guests, it is an issue we need to address. Even though our lodge is open to the public we try very hard to keep the swimming area and grounds for guests only. If you have invited someone to visit the resort for the day we need to know they are coming and how long they will be staying. There is a fee for day guests of $10/person or a max of $50. If you have occupancy left in your cabin (i.e. you have a 6-person cabin and have 5 guests) you can have an overnight guest and the fee is $15/person/night children count too. This does not include a brief visit from someone that stops in to say hi.
For the sake of our septic systems, please use only the toilet tissue provided. That is the only thing that may be flushed, all else needs to go in the trash.
Please leave your cabin the way you found it. We do not require that you "clean" it but please wash and put away your dishes, use trash cans and give the floor a quick sweep. Report all damage or breakage. A $100 cleaning fee will be added to your bill for cabins left in poor condition or for unreported damages.
Keep in mind that the resort was built in the 1920s and even though we are continually upgrading and maintaining, it is still a rustic northwoods retreat. We do not refund due to weather conditions or other elements indigenous to the northwoods. If something malfunctions in your cabin we ask that you left us know as soon as you can so we may have the opportunity to repair or rectify the situation promptly. Fees will not be refunded simply because you do not "like your cabin" or if you have unreasonable expectations of the up north vacation.
Wisconsin state law prohibits smoking in lodging facilities, bars and restaurants.